Mind Well

General Terms and Conditions

1. General Information

These General Terms and Conditions (hereinafter: “Terms”) apply to events organized by Mind Well Ltd. (Sveti Duh 166/C, 10109 Zagreb, Croatia; VAT ID: 53750354005; hereinafter: “Service Provider” or “Supplier”) and to related services, including end-user purchases, ticket sales, participation, and online webinars. By purchasing a ticket, the ticket buyer (hereinafter: “Participant”) accepts these Terms.

2. Purchase of End-User Products

2.1. This section applies to sales agreements where the Consumer (hereinafter: “Customer”) purchases products directly from the Supplier, not through an intermediary, but via individual communication such as email. Supplier contact email: info@mindwell.hr.

2.2. Contact and Request for Quotation

The Customer must express their intent to purchase via email in advance. The Supplier will then issue a written quotation containing a detailed product description, price, payment and delivery terms, and information about the right of unilateral termination.

2.3. Contract Conclusion

The contract is concluded when the Customer confirms the quotation in writing and explicitly accepts the terms. The contract is concluded electronically and consists of these valid Terms and the specific quotation.

2.4. Payment Terms

Payment is made in advance via bank transfer within the period stated in the quotation. Products are shipped only after full payment has been received.

2.5. Delivery and Fulfillment

After payment confirmation, the Supplier will deliver the product(s) to the address provided by the Customer. The estimated delivery time will be communicated separately.

2.6. Right of Withdrawal

In accordance with Directive 2011/83/EU and relevant Croatian regulations, the Customer has the right to withdraw from the contract without providing a reason within 14 calendar days from the date of product receipt. The Customer must notify the Supplier in writing of their intent to withdraw; products must be returned undamaged and in their original packaging. If the withdrawal is validly exercised, the Supplier will refund the full purchase price within 14 days of receiving the returned goods. Return shipping costs are borne by the Customer.

2.7. Warranty and Guarantee

The Customer has statutory rights regarding liability for material defects under applicable law. The Supplier may also provide a manufacturer’s warranty, the terms of which are described in a separate document.

2.8. Complaints and Legal Remedies

The Customer may submit a complaint to the Supplier using the provided contact details. The Supplier must review the complaint in writing and respond within 15 days. In case of a dispute, the Customer may contact the competent mediation/consumer dispute resolution body, the consumer protection authority, or initiate court proceedings before a competent court.

2.9. Data Protection

The Supplier processes the Customer’s personal data in accordance with applicable EU (GDPR) regulations and Croatian legislation. Details of data processing are available in the Privacy Policy.

2.10. Prohibition of Re-export to Sanctioned Countries

Products and technologies sold by Mind Well Ltd. are subject to European Union sanctions regulations, which prohibit the direct or indirect re-export of such products to Russia or Belarus. In accordance with Article 12g of Regulation (EU) No 833/2014 and Article 8g of Regulation (EC) No 765/2006, the following provisions are incorporated into these General Terms and Conditions:

  • Prohibition of Re-export: The Customer is strictly prohibited from directly or indirectly exporting, re-exporting, transferring, or otherwise supplying Mind Well Ltd. products to Russia or Belarus, as well as enabling their use in those countries.
  • Obligation to Prevent Re-export by Third Parties: The Customer must take all reasonable measures to ensure that neither they nor any third parties (including resellers and intermediaries) violate the above re-export prohibition.
  • Monitoring and Compliance Mechanisms: The Customer undertakes to establish and maintain appropriate compliance mechanisms to detect possible violations of this prohibition by third parties.
  • Material Breach and Consequences: Any breach of these obligations shall be considered a material breach of contract. In such cases, Mind Well Ltd. reserves the right to immediately terminate the contract and claim damages.
  • Obligation to Notify: The Customer must promptly notify Mind Well Ltd. if they become aware of any breach, potential breach, or circumstances that could lead to a violation of the re-export prohibition.

These provisions are intended to ensure compliance with European Union sanctions regulations and apply to all end-users outside the European Union, unless a separate distribution agreement has been signed. By accepting these General Terms and Conditions, the Customer confirms that they have read, understood, and accepted these obligations.

3. Ticket Purchase Procedure

3.1. Tickets can be purchased through the official website of the Service Provider.

3.2. During the purchase process, the following information must be provided:

  • Full name
  • Billing information
  • Email address
  • Phone number

3.3. The ticket price can be paid by bank transfer or online payment; for bank transfers, prior notification is required.

3.4. Upon receiving payment, the Service Provider will electronically confirm the purchase and provide a document/notification granting access to the event.

3.5. The Participant must enter accurate billing information when purchasing a ticket. The Service Provider is not responsible for damages resulting from incorrect data entry.

4. Special Rules for Online Webinars

4.1. Tickets are purchased via the official website of Mind Well Ltd.

4.2. Tickets for online webinars can be purchased no later than 1 hour before the start time. After that, purchase is no longer possible.

4.3. After the live session ends, participants can access the webinar recording free of charge.

4.4. Live session materials can also be purchased after the event through the organizer’s website. Information on prices and purchase conditions is available online.

5. Ticket Prices and Refund Policy

5.1. Tickets for live participation include the right to attend the event, meals during the event (morning buffet, lunch, afternoon buffet), a prize draw with valuable rewards, and the opportunity to purchase products at a discount during the event. The ticket price does not include travel or accommodation costs.

5.2. Ticket prices valid at the time of purchase shall apply. The Organizer reserves the right to change prices unilaterally, but changes do not apply to already purchased tickets.

5.3. Ticket refunds are possible under the following conditions:

  • For cancellations at least 30 days before the event, the ticket price will be refunded in full minus a 10% administrative fee.
  • For cancellations within 30 days of the event, refunds are not available.

5.4. Tickets are transferable upon prior notice to the Service Provider. Please note that the number of participants is limited, and the Service Provider may close sales before the announced deadline once capacity is reached.

6. Participation Conditions

6.1. Participation in the event requires prior registration and ticket purchase.

6.2. During the event, participants are expected to behave appropriately and respectfully in line with the nature of the training.

6.3. If a Participant’s behavior is deemed inappropriate or contrary to the nature of the training, the Service Provider reserves the right to immediately exclude that person from current and future events, without the right to a ticket refund.

6.4. Excluded participants have no right to access event recordings after exclusion.

6.5. Video recording during the event is strictly prohibited. Violation of this rule may result in exclusion.

6.6. Photo and audio recordings are made during the event. The Organizer has the right to use such recordings for documentation, promotional, and marketing purposes. By participating in the event, the Participant confirms they are aware of and agree to the public use of such recordings.

7. Cancellations and Changes

7.1. Ticket cancellations or changes can be requested via email at info@mindwell.hr.

7.2. The Service Provider will process the cancellation or change request within 3 business days.

8. Data Processing

8.1. Personal data provided during the ticket purchase process is processed in accordance with the Service Provider’s Privacy Policy, available on our website.

8.2. Data is shared with third parties only when required by law.

9. Other Provisions

9.1. In cases of force majeure (e.g. pandemic, flood, natural disasters), the Service Provider reserves the right to change the event date or location, or to cancel the event entirely. Customers will be notified immediately.

9.2. The Service Provider is not responsible for any damage to participants’ personal belongings or for items left unattended.

9.3. Complaints related to ticket purchases may be sent via email to info@mindwell.hr.

9.4. The Service Provider reserves the right to unilaterally amend these Terms. Participants will be informed of any changes via the Service Provider’s website.

9.5. For matters not specifically regulated by these Terms, the applicable law of the Republic of Croatia shall apply.

10. Contact Information

Name: Mind Well Ltd.
Head Office: Sveti Duh 166/C, 10109 Zagreb, Croatia
info@mindwell.hr

These General Terms and Conditions enter into force on May 14, 2025.